Terms of Service

Last Updated: June 2026 Effective Date: June 2026

Please read these Terms of Service ("Terms") carefully before using the Camena mobile application ("Service"). By using the Service, you agree to be bound by these Terms.

Operator: Camena.

Contact: legal@camena.tours

1. Acceptance of Terms

By downloading, accessing, or using Camena, you agree to these Terms of Service and our Privacy Policy. If you do not agree, do not use the Service.

You must be of the age of majority in your province or state of residence to use this Service. The Service is not directed to children. We do not knowingly permit use by, or collect personal information from, children under 13 (or the higher minimum age required in your jurisdiction).

2. Description of Service

Camena provides GPS-triggered audio tours for tourists exploring cities by car, bike, or foot. Tour narrations are generated by artificial intelligence and curated by our team. Tours include information about landmarks, history, and points of interest.

The Service includes:

• A catalog of city tours available for purchase or free download
• AI-generated audio narration that plays automatically based on your GPS location
• Offline audio playback for downloaded tours
• Tour progress tracking
• Push notifications (with your consent)

3. Account Registration

To use certain features, you must create an account. You agree to:

• Provide accurate and current information
• Maintain the security of your account credentials
• Accept responsibility for all activity under your account
• Notify us immediately of any unauthorized access at legal@camena.tours

We reserve the right to suspend or terminate accounts that violate these Terms.

4. AI-Generated Content Disclaimer

Tour narrations are generated by artificial intelligence and may contain inaccuracies. While we review content for quality, we cannot guarantee the accuracy of all historical facts, dates, or descriptions. Camena should not be used as a primary reference source.

5. Location Accuracy and Safety Disclaimer

GPS coordinates are approximate. Audio triggers depend on GPS signal quality, which varies by device, environment, and weather.

Important safety notice:

• Always follow local traffic laws and exercise caution when using tours while driving or cycling
• Do not interact with your device while operating a vehicle
• The Service is designed for hands-free operation — set up your tour before you start driving or cycling
• Camena is not a navigation system and should not be relied upon for directions or routing
• You are solely responsible for your safety while using the Service

6. Purchases and Payments

6.1 Pricing

Tour prices are displayed in the app before purchase. Current pricing tiers:

• Popular city tours: $6.99–$9.99
• Medium city tours: $4.99–$6.99
• Smaller city tours: $3.99–$4.99

Prices may change with notice. New pricing applies to future purchases only.

6.2 Payment Processing

All purchases are processed through:

• Apple App Store (iOS) — subject to Apple's terms and conditions
• Google Play Store (Android) — subject to Google's terms and conditions

Camena does not collect or store your credit card or payment information.

6.3 Refunds

Refunds follow the respective store policies:

• Apple: Manage subscriptions and request refunds via Settings > Apple ID > Subscriptions, or at https://reportaproblem.apple.com/
• Google: Manage via Google Play Store > Account > Purchase history

Camena does not process refunds directly. All refund requests must be submitted through Apple or Google.

Technical-issue support: Billing and refunds are controlled by Apple and Google, but if a tour fails to work as intended because of a technical problem, contact us at support@camena.tours within 7 days of purchase and we will help you resolve it — including assisting with your store refund request or, at our discretion, providing a courtesy credit or replacement tour. This does not limit any statutory consumer rights you may have.

6.4 Restore Purchases

You can restore previous purchases on a new device using the "Restore Purchases" option in the app. Purchases are tied to your Apple ID or Google Account.

7. Content Ownership

7.1 Camena Content

All tour content, including narrations, descriptions, audio recordings, tour routes, and waypoint information, is owned by Camena and protected by copyright and other intellectual property laws.

You may not:

• Reproduce, distribute, or create derivative works from tour content
• Record, share, or redistribute audio narrations
• Use tour content for commercial purposes without written permission
• Remove or alter any copyright notices

7.2 User Content

You retain ownership of reviews and feedback you submit. By submitting content, you grant Camena a non-exclusive, worldwide, royalty-free license to use, display, and distribute that content within the Service (e.g., displaying your review on a tour page).

You represent that your submissions:

• Are accurate and not misleading
• Do not violate any third-party rights
• Do not contain offensive, illegal, or harmful content
• Comply with applicable laws

We reserve the right to remove any user content at our discretion.

8. Acceptable Use

Camena is for personal, non-commercial use. You agree NOT to:

• Share your account credentials with others
• Attempt to bypass, circumvent, or reverse-engineer purchase mechanisms
• Use the Service for any unlawful purpose
• Reverse engineer, decompile, or modify the app
• Use automated systems (bots, scrapers) to access the Service
• Interfere with or disrupt the Service or servers
• Impersonate another person or entity
• Submit false or misleading reviews
• Upload malicious code or content
• Use the Service to harass, threaten, or harm others

9. Termination

9.1 By You

You may stop using the Service and delete your account at any time through in-app settings.

9.2 By Us

We may suspend or terminate your access immediately, without prior notice, for:

• Violation of these Terms
• Fraudulent or illegal activity
• Abuse of the Service or other users
• Non-payment (if subscriptions are introduced)

9.3 Effect of Termination

Upon termination:

• Your right to use the Service ceases
• Purchased tour content may no longer be accessible (unless required by applicable law)
• Your account data will be deleted in accordance with our Privacy Policy

10. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED.

We disclaim all warranties, including but not limited to:

• Merchantability and fitness for a particular purpose
• Non-infringement of third-party rights
• Accuracy of tour content, historical information, or narration
• Uninterrupted or error-free operation
• GPS accuracy or reliability of location-based triggers
• Compatibility with all devices or operating systems

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:

Camena and its operators shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:

• Loss of profits, data, or revenue
• Personal injury or property damage arising from use during driving or cycling
• Damages from inaccurate tour content or GPS errors
• Service interruptions or unavailability

OUR TOTAL LIABILITY TO YOU SHALL NOT EXCEED THE AMOUNT YOU PAID TO CAMENA IN THE 12 MONTHS PRECEDING THE CLAIM, OR $100 CAD, WHICHEVER IS GREATER.

12. Indemnification

You agree to indemnify and hold harmless Camena and its operators from any claims, damages, losses, or expenses (including reasonable legal fees) arising from:

• Your use of the Service
• Your violation of these Terms
• Your violation of any applicable law or third-party right
• Any content you submit to the Service

13. Dispute Resolution

13.1 Governing Law

These Terms are governed by the laws of British Columbia, Canada, without regard to conflict of law principles.

13.2 Informal Resolution First

Before starting an arbitration or court proceeding, you agree to first contact us at legal@camena.tours and attempt in good faith to resolve the dispute informally for a period of at least 30 days.

13.3 Binding Arbitration

Except for the claims described in Section 13.5, any dispute, claim, or controversy arising out of or relating to these Terms or the Service that is not resolved under Section 13.2 shall be finally and exclusively resolved by binding arbitration rather than in court.

• The arbitration will be administered by the ADR Institute of Canada (ADRIC) under its Arbitration Rules then in effect.
• The seat (legal place) of arbitration is Vancouver, British Columbia, Canada, and the Arbitration Act (SBC 2020, c. 2) applies.
• The arbitration will be conducted before a single arbitrator, in English, and may proceed by written submissions, telephone, or videoconference where appropriate.
• Judgment on the arbitrator's award may be entered in any court of competent jurisdiction.

13.4 Class Action Waiver

You and Camena agree that each may bring claims against the other only in an individual capacity, and not as a plaintiff or class member in any purported class, consolidated, collective, or representative proceeding. The arbitrator may not consolidate more than one person's claims and may not preside over any class or representative proceeding.

13.5 Exceptions (Carve-Outs)

Notwithstanding Section 13.3, either party may:

• bring an individual claim in a small-claims tribunal or court (including the British Columbia Civil Resolution Tribunal or Provincial Court Small Claims) if the claim qualifies and remains in that forum; and
• seek injunctive or other equitable relief in a court of competent jurisdiction to prevent infringement or misuse of intellectual property or unauthorized access to the Service.

13.6 30-Day Right to Opt Out

You may opt out of the arbitration agreement (Section 13.3) and the class-action waiver (Section 13.4) by emailing legal@camena.tours within 30 days of first accepting these Terms, stating your name and a clear statement that you wish to opt out. If you opt out, disputes will be resolved in the courts of British Columbia (Section 13.7). Opting out has no effect on any other part of these Terms.

13.7 Court Proceedings; Severability of This Section

If the arbitration agreement or the class-action waiver is held unenforceable as to a particular claim, or in your jurisdiction (including where mandatory consumer-protection law requires court access), that claim will be brought exclusively in the courts of British Columbia, Canada, and you consent to the personal jurisdiction of those courts. The remaining provisions of this Section 13 stay in effect.

14. Changes to Terms

We may modify these Terms at any time. We will notify you of material changes by:

• Updating the "Last Updated" date
• Displaying an in-app notice

Continued use of the Service after changes constitutes acceptance of the updated Terms.

15. General Provisions

• Entire Agreement: These Terms and the Privacy Policy constitute the entire agreement between you and Camena regarding the Service.
• Severability: If any provision is found unenforceable, the remaining provisions stay in effect.
• Waiver: Failure to enforce a right does not constitute a waiver of that right.
• Assignment: You may not assign or transfer these Terms. We may assign our rights and obligations freely.
• No Agency: Nothing in these Terms creates an agency, partnership, or joint venture between you and us.
• Force Majeure: We are not liable for failures due to events beyond our reasonable control.

16. Contact

For questions about these Terms:

• Email: legal@camena.tours

For privacy inquiries:

• Email: privacy@camena.tours
• See our Privacy Policy for details

*These Terms of Service are provided by Camena, operated from British Columbia, Canada. *