Delete Your Camena Account
App: Camena Developer: Finback Digital Inc.
This page explains how to delete your Camena account and what happens to your data when you do.
Option 1: Delete in the app
- Open Camena and sign in.
- Go to Profile → Account → Delete Account.
- Confirm the deletion.
When the app confirms completion, your Camena account, Camena purchase records, tour progress, and account-linked analytics events have been permanently removed. This cannot be undone.
Option 2: Request deletion without the app
If you no longer have the app installed, or can't sign in, you can request deletion by email:
- Email privacy@camena.tours from the email address associated with your Camena account.
- Use the subject line "Account deletion request".
- Include enough information for us to identify the account. We may ask you to verify that you own it before completing the request.
What gets deleted
When your account is deleted, we permanently remove:
- Your profile (email, name, language and narration preferences)
- Tour progress (started/completed tours, waypoints reached)
- Purchase records
- Push notification device tokens and notification preferences
- Marketing email preferences and consent records
- Audio and language settings
- Legal-policy acceptance records
- Analytics events linked to your account
Your authentication account is removed as well, and the deletion is irreversible.
If your account was linked to Sign in with Apple, Camena attempts to revoke the sign-in authorization where the required Apple authorization details are available. This is best-effort: account deletion completes even if revocation is unavailable or Apple's systems cannot be reached.
What's retained, and for how long
- Analytics event rows not linked to a Camena account, including events collected anonymously, are automatically deleted after 24 months; aggregate statistics may be retained for product improvement.
- Crash reports (Sentry) follow the retention period configured for Camena's Sentry project and are not linked to your name or email address.
- App Store or Google Play purchase history remains with the store under its policies. Deleting Camena's purchase record does not request a store refund.
We never store your precise GPS location on our servers — it's processed entirely on your device — so there is no location data to delete server-side.
For the full detail on what we collect and why, see our Privacy Policy. Questions about deletion can go to privacy@camena.tours.